TWC Logo  
 
 
What our clients say ...
 
Testimonials Image
 
 
   Procurement Assistance
 
 City of Stockton: ECMS Request for Proposal

Roy and his team of professionals provided a level of service which I have not seen from a consulting firm, particularly one of their size. They did not bring a one-size-fits-all approach to this engagement. They took the time to listen and to explore our environment and make sound recommendations which have stood up to scrutiny from both an internal and external perspective.

The RFP which they developed for us yielded positive results and has been reviewed by members of AIIM and the accolades keep coming. One of the greatest things I can say about the RFP is that their budget forecast was impeccable.

Roy Hernandez, the ThirdWave Project Manager, was committed to this project and he shared greatly of himself and his resources. When I say this, I am not blowing smoke, hands down, the best consultant I have ever worked with! Not only did they stay within the budget, as my grandmother would say, "We got too much sugar for a dime." The professionalism and quantity and quality of service far out stripped anything we paid for.

I am of the opinion that you all have provided the City with more than we could have ever imagined in terms of knowledge and support. Your professionalism and integrity has been unwavering. I have been in this business quite a few years and have dealt with all types of vendors. By far, from initial response to delivery of final product, I can attest to having dealt with none better. I can sum up in one word what differentiates you from all of them... PASSION! May you never lose it!

T. DeGruy, EDMS Program Manager
Information Technology Department
City of Stockton

 
  
 County of Galveston: ECMS Request for Procurement / Solicitation Facilitation

May 18, 2011

Subject: How to tell when you've done something right

I received a request a couple of days ago from Lake Washington School District in the great State of Washington to discuss our RFP. I took my lunch hour today to hold the discussion (and yes I had them call me). Before we started discussing the RFP I asked how they found us. Their purchasing manager said that he did an internet search for active document management RFPs. He said that he found several that were helpful. Here’s the kicker…Galveston County’s (developed by ThirdWave) was by far the best! They were particularly impressed with the business/functional and technical requirements and how they were laid out. Essentially, they wanted to know how we got there and how we’re conducting the RFP process. This inquiry adds considerable credence to my praise for what you did before the additional project team members’ arrival.

Richard Hindman
ECMS Project Manager
IT Departments, County of Galveston

 
  
 Helix Water District: ERP RFP & Procurement

May 14, 2014
 
In April 2013, the Helix Water District retained ThirdWave Corporation for consulting services to support the procurement of the District’s Enterprise Resource Planning (ERP) and Enterprise Content Management (ECM) systems. The scope of work for consulting services included: business needs assessment, development of business process documentation and technical requirements, enterprise software RFP development and detailed specifications, evaluation and selection of ERP solutions, and contract negotiations and review.
 
While the District was impressed with ThirdWave’s breadth of experience related to business needs assessment and business process documentation, we selected ThirdWave due to their interpersonal skills including effective communication. We knew that we would be relying on this consultant to help the District move forward with a very risky and challenging project and we knew we wanted a firm that had the skills and abilities to help mitigate risk and ensure a successful implementation. We found that firm in ThirdWave. The team has a strong track record, is very experienced , has strong communication and organization skills and the ability to effectively implement the District’s scope of work.
 
ThirdWave’s project management skills and value added have allowed the District’s project to stay on track. ThirdWave’s experience and their Rapid Workflow methodology made it easy to document our business processes. We achieved huge results faster than we could have imagined. Roy Hernandez is a skilled facilitator that understands how to effectively and respectfully ask questions to gain the important details to chart out our business processes. The team enjoyed working with Mr. Hernandez because he is personable and quickly understands the unique aspects of the District’s business. Mr. Hernandez knows how to use his Rapid Workflow methodology to gather key information about our business processes which helped in developing a clear statement of work for the RFP for the ERP/ECM systems.
 
Mr. Hernandez has a vast knowledge about government procurement processes which helped the District to develop a detailed and objective process to procure the ERP/ECM systems.
 
ThirdWave has provided invaluable advice and guidance on the procurement of the ERP/ECM systems. They have the breadth of experience which has helped to ask the key questions during the vendor presentations. We are pleased with the results and the excellent consulting services that Third Wave has provided. We highly recommend Third Wave for ERP procurement and business needs assessment.
 
We are fortunate to have found Third Wave with their depth of knowledge, strong communication and interpersonal skills, as well as high integrity.
 
Lisa Stoia